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Connected Systems, Disconnected Thinking
Hotels spend millions on technology but rarely have anyone connecting the dots. The result is a stack of powerful tools operating in isolation.
Two AI Giants, Two Very Different Bets on Hotel Bookings
OpenAI and Google are diverging on the question that matters most to hotels. One wants to own the full booking journey. The other seems willing to let go.
From Voice Note to Deployed App in One Commute
How a pipe dream about capturing car-time thinking became a fully autonomous AI development and content pipeline, and what it taught me about the real relationship between humans and AI.
Identify Your Defensible Value
Every technological shift demands the same thing. Not that people disappear, but that they find a new place in the value chain. Here's how to find yours.
Independent Hotels Don't Need an AI Strategy. They Need a Data Strategy.
Hilton and Hyatt are embedding AI into everything. But if you're an independent hotel, chasing AI tools is the wrong move. Here's what to focus on instead.